Communicating A Bike’s Needs For Cyclists & Mechanics Alike

by Christiane Esker

Learning to listen to your bike and understanding what it may be trying to tell you can save time and prevent unexpected mechanical mishaps in the midst of fun.

Bike mechanics truly are a Godsend because ­­­––let’s face it, not all of us are as mechanically inclined or possess the amount of patience required to fiddle with parts, understand the intricacies therein and acquire the amount of knowledge to fully understand a bike. With that said, not everyone thinks like a mechanic ­­­­­­which is why I wanted to share some tips that have helped to simplify customer-mechanic communications.

 

Bike Parent (Awesome Client)

Some tips to help you become the best advocate for your 2-wheeled friends’ needs.

  1. Start simple by learning about your bike’s parts and basic maintenance. Think of it like a fascinating anatomy overview ­­­––except it’s ‘bikeanatomy.’ Use YouTube videos and cycling articles to help fill in the blanks. Then, continue expanding knowledge over time by reading about specific topics (parts, how to, etc.).

  1. If you are interested in becoming more proficient, check out Austin's Yellow Bike Project or another program to help enrich your skills.

  1. For bike concerns, write down what you see, how it sounds and if you suspect something could be related on a note to help pinpoint the issue. Also, if you are able to record what’s happening, that can be helpful for determining the source. Example: ‘I began hearing a creaking sound after a muddy event and want to see if the bottom bracket may need to be replaced.’ Ask your mechanic what it means to help you understand better for future purposes.

  1. Thank your mechanic for their help and time.

 

Bike Mechanic (Awesome Provider)

Some Tips to help you help your clients and their bikes of course!

  1. Listen to the client, understanding that their bike knowledge and mechanical comprehension may vary greatly from your own.

  2. Ask when the concern started, if the client is able to identify the source of a sound, visual clues or any other telling notes. Example: ‘When was the last time --- was replaced and what type of riding are you doing/where.’

  1. Offer simple insight to help your client better understand what they might easily look for or listen to in the future.

  1. Let clients know you’d be glad to help them with any upcoming bike needs.

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